PlayON is committed to responsible gaming. We promote responsible gaming practices and do everything we can to help you stay in control of your gaming. We want you to have fun playing our games and don’t want PlayON to be the cause of any personal heartache for any of our customers. We encourage each customer to put sensible limits in place regarding the maximum amount they can deposit on a daily basis.
Stay in control of your play
You can set daily deposit limits, view your transaction history and if necessary, you can exclude yourself from playing games at PlayON through the links below:
set daily deposit limits so you can control how much you are allowed deposit with PlayON.
monitor your deposits, withdrawals and previous game entries at PlayON.
you can exclude yourself from playing games at PlayON for a minimum of 6 months here.
If you do need help
If you feel you are playing too many games at PlayON, we recommend that you contact one of the organisations below to seek their professional guidance and support. We also recommend that you close your PlayON account for a period of at least 6 months and consider closing any other accounts you have with gaming websites.
www.begambleaware.orgGamble Aware is an independent charity which funds treatment, research and education about responsible gaming.
www.gamcare.org.uk GamCare provides support, information and advice to anyone suffering through a gambling problem. You can call the HelpLine and speak to a trained Adviser for counseling support, information and advice. 8am – 2am, 7 days a week. 0845 6000 133.
It is illegal for anyone under the age of 18 to open an account or to gamble on PlayON. We use a third party data reference company to validate the age and identity of all members.
The following are links to reputable filtering programs, which can be utilised to block access to this site by children or other vulnerable individuals:
Net Nanny filtering software protects children from inappropriate web content: www.netnanny.com
Gamblock is a third party application that is specifically designed to block access to online gambling websites: www.gamblock.com
PlayON makes every attempt to resolve complaints in a timely manner and to the satisfaction customers. If you do have a complaint, please email us at firstname.lastname@example.org and we will respond within 24 hours with an appropriate solution. In the event that a complaint is not resolved to your satisfaction, you may approach IBAS through their website at www.ibas-uk.com in order to get dispute resolved. Australian residents can raise a dispute directly with Northern Territory Racing Commission by clicking here.
As a member of IBAS we reserve the right to withhold payment on any event that comes under its investigation for corrupt activity.
1. No type of dispute can be submitted for legal action or an objection raised until the matter has been submitted and judged by IBAS and the party at fault has not fulfilled the requirements set out in the decision of IBAS.
2. For any dispute the competent authorities and courts are those in London - United Kingdom.
In relation to all complaints or disputes, we reserve the right to record all telephone and e-mail communications with you and any other person.